HARSONO, Soni. Service Recovery and Its Effect on Students’ Satisfaction, Trust, and WOM Communication. International Research Journal of Business Studies, Jakarta, Indonesia, v. 11, n. 2, p. 93–112, 2018. DOI: 10.21632/irjbs.11.2.93-112. Disponível em: https://irjbs.prasetiyamulya.ac.id/index.php/jurnalirjbs/article/view/464. Acesso em: 1 jul. 2025.