WISESA, I Made Siddhi; RAHYUDA, Agoes Ganesha. Does Self-Efficacy Moderate the Effect of Customer Incivility on Work Engagement?. International Research Journal of Business Studies, Jakarta, Indonesia, v. 17, n. 3, p. 281–292, 2024. DOI: 10.21632/irjbs.17.3.281-292. Disponível em: https://irjbs.prasetiyamulya.ac.id/index.php/jurnalirjbs/article/view/100. Acesso em: 17 jan. 2025.