KRISNANTO, Umbas. The Customers’ Determinant Factors of the Bank Selection. International Research Journal of Business Studies, Jakarta, Indonesia, v. 4, n. 1, p. 59–70, 2011. DOI: 10.21632/irjbs.4.1.59-70. Disponível em: https://irjbs.prasetiyamulya.ac.id/index.php/jurnalirjbs/article/view/804. Acesso em: 4 dec. 2025.