ASTUTI, Septin Puji; UTAMI, Datien Eriska; WILASARI, Wiwik. Meningkatkan Kualitas Pelayanan di Bank Syariah: Penelitian dengan Fuzzy Servqual dan Dimensi Carter. International Research Journal of Business Studies, Jakarta, Indonesia, v. 2, n. 1, p. 47–58, 2009. DOI: 10.21632/. Disponível em: https://irjbs.prasetiyamulya.ac.id/index.php/jurnalirjbs/article/view/842. Acesso em: 4 dec. 2025.