Wisesa, I Made Siddhi, and Agoes Ganesha Rahyuda. “Does Self-Efficacy Moderate the Effect of Customer Incivility on Work Engagement?”. International Research Journal of Business Studies, vol. 17, no. 3, Dec. 2024, pp. 281-92, https://doi.org/10.21632/irjbs.17.3.281-292.