FITRIATI, Rachma. Gagalkah TransJakarta? Kajian Kualitas Layanan pada Sistem Angkutan Cepat Massal TransJakarta. International Research Journal of Business Studies, Jakarta, Indonesia, v. 3, n. 1, p. 75–98, 2010. DOI: 10.21632/. Disponível em: https://irjbs.prasetiyamulya.ac.id/index.php/jurnalirjbs/article/view/826. Acesso em: 4 dec. 2025.