Airport Company Leadership Communication Style as A Coach in the Era of Change
DOI:
https://doi.org/10.21632/irjbs.14.3.245-255Keywords:
leadership style, organizational communication, change adaptationAbstract
This article describes an adaptation of the leadership communication style in the pandemic era to maintain business continuity. The
analysis uses the theory of change, organizational communication, and leadership. The method used is a case study with a qualitative
approach where data mining is carried out through in-depth interviews, observation, and documentation. The study results concluded that the leadership style applied as a communication pattern as a coach with employees to maintain business continuity. Through this pattern, the nature of the partnership with employees is well established. This research has implications for efforts to prioritize the leader’s communication competence as Coach leadership style in implementing changes during the Covid-19 pandemic. The study results show that the role of the leader as a Coach can raise employee awareness to understand and accept changing conditions and have a commitment to take actions that can maintain the company’s business continuity.
References
Anchal Luthra, Richa Dahiya 2015, ‘Effective Leadership is all About Communicating Effectively: Connecting Leadership and Communication,’ vol 5, Issue 3, Juli-Sept
Argenti, Paul A 2016. Corporate Communication. Edisi 7. New York: McGraw-Hill
Aw, Suranto 2018. Komunikasi Organisasi Prinsip Komunikasi untuk peningkatan Kinerja Organisasi. Bandung: PT Remaja Rosdakarya
Bucăţa, G., & Rizescu, A. M. (2017). The Role of Communication in Enhancing Work Effectiveness of an Organization. Land Forces Academy Review, 22(1), 49–57. https://doi.org/10.1515/raft-2017-0008
Çetin, M., Karabay, M. E., & Efe, M. N. (2012). The Effects of Leadership Styles and the Communication Competency of Bank Managers on the Employee’s Job Satisfaction: The Case of Turkish Banks. Procedia - Social and Behavioral Sciences, 58, 227–235. https://doi.org/10.1016/j.sbspro.2012.09.996
de Vries, R. E., Bakker-Pieper, A., & Oostenveld, W. (2010). Leadership = communication? The relations of leaders’ communication styles with leadership styles, knowledge sharing and leadership outcomes. Journal of Business and Psychology, 25(3), 367–380. https://doi.org/10.1007/s10869-009-9140-2
Devito, Joseph A 2011. Human Communication the Basic Course. Edisi 11. USA: Person Education.
Digirolamo, Joel A dan J Thomas Tkach 2019, ‘An Exploration of Managers and Leaders Using Coaching Skills’, American Psychological Association, vol. 71, no. 3, pp 195–218.
Decoding the economicof Covid-19 2020, https://bluesyemre.com/2020/04/03/decoding-the-economics-of-covid-19-potentialwinners-and-losers-in-the-short-term/, diakses tgl. 5 Mei 2020.
Ed, D. K., Difference, R., Fairhurst, G. T., Church, M. L., Danielle, E., & Levi, J. T. (2014). Mumby, Dennis K. (Ed.). Communicayion Research Trends, 33, 41–43.
Harvard Business Review, CoronaVirus: Leadership and Recovery, (2020)., https://store.hbr.org/product/coronavirus-leadershipand-recovery-the-insights-you-need-from-harvard-business-review/10449#:~:text=%22Coronavirus%3A%20
Leadership%20and%20Recovery%22,itself%20ahead%20of%20the%20recovery., download e-book 20 Juni 2020
Hakim, Chappy Covid-19 2020, Larangan Terbang, dan Bangkrutnya Maskapai Penerbangan, https://money.kompas.com/
read/2020/04/24/124200926/covid-19-larangan-terbang-dan-bangkrutnya-maskapai-penerbangan?page=all, akses 25 Juni 2020
Hall, L. Michael 2011. Coaching Conversations for Transformation Change. USA: Neuro-Semantics Publications.
______________ 2011. The Meta-Coaching System. USA: Neuro-Semantics Publications.
Husaini Usman 2020. Kepemimpinan Efektif Teori, Penelitian, & Praktik, Jakarta: PT. Bumi Aksara.
Indriastuti, Marieta., Ferdinandus Hindiarto., dan Kristiana Haryanti 2015, ‘Individual Coaching Program Dengan Metode Grow untuk Meningkatkan Kompetensi Coaching Kepala Sub Bagian Personalia PDAM Tirta Bumi Serasi Kabupaten Semarang’, Kajian Ilmiah Psikologi. vol. 4, no. 1.
Ishtiaque, Faquir dan Laila Habib 2016, ‘Impact of Internal Communication in Organizational Development’, International Journal of Trend in Research and Development, vol. 3, no. 5, pp 2394-9333.
Jane Lockwood 2018, ‘Theorising Communications Coaching in Asian Contact Centres: What is The Approach?’, Industrial and Commercial Training, vol. 50, no. 6, pp 312-325.
John, Stephen W Little dan Kren A. Foss 2018. Teori Komunikasi, Edisi 9. Jakarta: Salemba Humanika,
Kauffeld, S Jordan S 2020, ‘A Mixed Methods Study of Effects and Antecedents of Solution Focused Questions in Coaching’, International Journal of Evidence Based Coaching and Mentoring, vol. 18, no. 1, pp 57-72.
Kholisoh, Nur 2011. Komunikasi Organisasi. Jakarta: Magister Ilmu Komunikasi Pasca Sarjana Universitas Prof. DR. Moestopo.
Kingwill, Barbara Fölscher dan Nicky Terblanche 2019, ‘The Role of Coaching and Coach Language in Clients Language and Individual Change’, International Journal of Evidence Based Coaching and Mentoring, vol. 17, no. 2, pp.158-173
Kriyantono, Rachmat 2014. Riset Komunikasi. Jakarta: Kencana Prenadamedia Group.
Lawrence, Paul 2019, ‘What is Systemic Coaching?’, Philosophy of Coaching: An International Journal, vol. 4, no. 2, pp 35-52.
Ling, Ying-Leh., Abdul Ghani., Kanesan Abdullah., dan Abdul Jalil Ali 2016, ‘Coaching Relationship and Coaching Communication: A Correlational Study’, Elixir Leadership Mgmt. 90 (2016) 37804-37807
Luthra, Anchal, dan Richa Dahiya 2015, ‘Effective Leadership is all About Communicating Effectively: Connecting Leadership and Communication’, IJMBS, vol. 5, issue 3, pp 2230-9519.
Mufti, Riza Roidila 2020, Indonesian airlines carry out layoffs to cope with Covid-19 pressures, https://www.thejakartapost.
com/news/2020/03/27/indonesian-airlines-carry-out-layoffs-to-cope-with-covid-19-pressures.html, diakses 30 Juni 2020.
Mikkelson, A. C., York, J. A., & Arritola, J. (2015). Communication competence, leadership behaviors, and employee outcomes in supervisor-employee relationships. Business Communication Quarterly, 78(3), 336–354. https://doi.org/10.1177/2329490615588542.
Morrissan. 2015. Teori Komunikasi Indidu Hingga Massa. Jakarta: Prenadamedia Group
Mulyana, Deddy 2013. Ilmu Komunikasi Suatu Pengantar. Bandung: Remaja Rosdakarya.
_____________ 2013. Metode Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya
M Gajjar, M. A., & J Parmar, D. B. (2020). The Impact of Covid-19 on Event Management Industry in India. Global Journal of Management and Business Research, 20(2), 37–43. https://doi.org/10.34257/gjmbrfvol20is2pg37
Pepperdine, Charles D. Kerns 2016, ‘High-Impact Communicating: A Key Leadership Practice’, Journal of Applied Business and Economics, vol. 18, no. 5.
Saleh, Akh. Muwafik 2016. Komunikasi dalam kepemimpinan Organisasi. Malang: Universitas Brawijaya Press (UB Press).
Salomaa, Raija 2017, ‘Coaching of International Managers: Organizational and Individual Perspective’, Vaasan yliopist
Sharma, Pallavi 2017, ‘How Coaching Adds Value in Organisations – The Role of Individual Level Outcome’, International Journal of Evidence Based Coaching and Mentoring, special issue, no. 11.
Thompson, Shirley 2019, ‘The Power of Pragmatism: How Project Managers Benefit from Coaching Practice Through Developing Soft Skills and Self- Confidence’, International Journal of Evidence-Based Coaching and Mentoring, S13, pp 4-15.
W. Atkinson, Marilyn 2016. Art & Science of Coaching Series. Jakarta: PT Gramedia Pustaka Utama.
West, Richard dan Lynn. H. Tunner 2017. Pengantar Teori Komunkasi: Analisis dan Aplikasi. Edisi 5. Jakarta: Salemba Humanika.
Wikaningrum, Tri dan Udin Ahyar Yuniawan 2018, ‘The Relationships Among Leadership Styles, Communication Skills, and Employee Satisfaction: A Study on Equal Employment Opportunity in Leadership’, Journal of Business and Retail Management Research, vol. 13, issue 1.
Williams, Pam 2017, ‘What are The Challenges of Introducing Internal Coaching in a VUCA Context?’, International Journal of Evidence-Based Coaching and Mentoring, special issue, no. 11.
Ramkissoon, H. (2021). Social Bonding and Public Trust / Distrust in Covid-19 Vaccines. 1–5.
Downloads
Submitted
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Ahmad Mulyana, Ricko Sugyanto
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Journal Author(s) Rights
For IRJBS to publish and disseminate research articles, we need publishing rights (transferred from the author(s) to the publisher). This is determined by a publishing agreement between the Author(s) and IRJBS. This agreement deals with the transfer or license of the copyright of publishing to IRJBS, while Authors still retain significant rights to use and share their own published articles. IRJBS supports the need for authors to share, disseminate and maximize the impact of their research and these rights, in any databases.
As a journal Author, you have rights to many uses of your article, including use by your employing institute or company. These Author rights can be exercised without the need to obtain specific permission. Authors publishing in IRJBS journals have comprehensive rights to use their works for teaching and scholarly purposes without needing to seek permission, including:
- use for classroom teaching by Author or Author's institution and presentation at a meeting or conference and distributing copies to attendees;
- use for internal training by the author's company;
- distribution to colleagues for their research use;
- use in a subsequent compilation of the author's works;
- inclusion in a thesis or dissertation;
- reuse of portions or extracts from the article in other works (with full acknowledgment of the final article);
- preparation of derivative works (other than commercial purposes) (with full acknowledgment of the final article);
- voluntary posting on open websites operated by the author or the author’s institution for scholarly purposes,
(But it should follow the open access license of Creative Common CC-by-SA License).
Authors/Readers/Third Parties can copy and redistribute the material in any medium or format, as well as remix, transform, and build upon the material for any purpose, even commercially. Still, they must give appropriate credit (the name of the creator and attribution parties (authors' detail information), a copyright notice, an open access license notice, a disclaimer notice, and a link to the material), provide a link to the license, and indicate if changes were made (Publisher indicates the modification of the material (if any) and retain an indication of previous modifications.
Authors/Readers/Third Parties can read, print and download, redistribute or republish the article (e.g. display in a repository), translate the article, download for text and data mining purposes, reuse portions or extracts from the article in other works, sell or re-use for commercial purposes, remix, transform, or build upon the material, they must distribute their contributions under the same license as the original Creative Commons Attribution-ShareAlike (CC BY-SA).
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
