Complaints

Any authors who may have grievances about any aspect of their interaction with IRJBS should e-mail the Editor-in-Chief at: penerbitan@pmbs.ac.id. Every effort will be made to acknowledge the complaint within 7 days of receiving it. If required, the Editor-in-Chief will consult with other editors regarding the complaint. The Editor-in-Chief will liaise directly with the complainant and thoroughly explain the steps they have taken to resolve the matter.