Factors Influencing Repurchase Intention of Facemasks from Online Platforms in Bangkok
DOI:
https://doi.org/10.21632/irjbs.15.3.317-330Keywords:
Covid-19, Face Mask, Online, Perceived Quality, Repurchase IntentionAbstract
At the end of the year 2019, a viral and deadly pandemic hit the world, referred to as the COVID-19 crisis. Healthcare professionals recommend that wearing face masks diminishes the prevalence of COVID-19 at the population level, resulting in a slower pandemic spread. In the COVID 19 situation there is everyday requirement of face mask and other precautionary products in order to prevent the spread of virus in Bangkok, Thailand. The study examined the factors influencing the Repurchase intention of face mask from 401 valid respondents. Inferential analysis to analyse the strength of influence of the independent variables and intervening variable on
Repurchase intention of facemask was also performed through multiple linear regression and simple linear regression. The findings showed that other than Perceived Ease of use, all other variables Perceived usefulness, Satisfaction, Perceived website Quality, Privacy, System Availability, Trust has a statistically significant influence on Repurchase intention.
References
Alghareeb, S. (2022). Mobile Banking Adoption among Undergraduate Students in Kuwait University. OALib, 09(06), 1–13. https://doi.org/10.4236/oalib.1106458
Alvarez-Risco, A., Quipuzco-Chicata, L., & Escudero-Cipriani, C. (2021). Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy. Lecturas de Economía, 1(96), 101–143. https://doi.org/10.17533/udea.le.n96a342638
Ashfaq, M., Yun, J., Waheed, A., Khan, M. S., & Farrukh, M. (2019). Customers’ Expectation, Satisfaction, and Repurchase Intention of Used Products Online: Empirical Evidence From China. SAGE Open, 9(2), 1–14. https://doi.org/10.1177/2158244019846212
Bakri, M. H., Sian, L. P., Habidin, N. F., Aziz, N. A. A., & Masrom, N. R. (2021). Determinants affecting customer perceived e-service quality towards e-retailing shopping site in Malaysia. International Journal of Business Excellence, 25(4), 491. https://doi.org/10.1504/IJBEX.2021.119752
Bodlaj, M., Povše, H., & Vida, I. (2017). Cross-Border Relational Exchange in SMEs: The Impact of Flexibility-Based Trust on Export Performance. Journal of East European Management Studies, 22(2), 199–220. https://doi.org/10.5771/0949-6181-2017-2-199
Borwonputtikun, P. (2016). Factor Affecting Individual’s Intention to Repurchase from Online Store in Services Perspective. Journal of Information Systems in Business, 4(2), 1–20. https://doi.org/10.14456/jisb.2016.4
Chang, K.-C. (2018). The Impact of Website Quality and Perceived Trust on Customer Purchase Intention in the Hotel Sector: Website Brand and Perceived Value as Moderators. International Journal of Innovation, Management and Technology, 5(4), 255–260. https://doi.org/10.7763/IJIMT.2014.V5.523
Chatzoglou, P., Chatzoudes, D., Savvidou, A., Fotiadis, T., & Delias, P. (2022). Factors affecting repurchase intentions in retail shopping: An empirical study. Heliyon, 8(9), e10619. https://doi.org/10.1016/j.heliyon.2022.e10619
Chih, W.-H., & Ren, M. (2020). The Relationships between Website Reputation, Website Quality, and Repeat Purchase Intention: The Moderating Effect of Trust. Open Journal of Social Sciences, 08(03), 507–513. https://doi.org/10.4236/jss.2020.83043
Chiu, C., Chang, C., Cheng, H., & Fang, Y. (2019). Determinants of customer repurchase intention in online shopping. Online Information Review, 33(4), 761–784. https://doi.org/10.1108/14684520910985710
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. Retrieved from https://globalassistant.info/technology-acceptance-model-davis-1989-pdf-download-link-free/
Eisingerich, A. B., & Bell, S. J. (2017). Maintaining customer relationships in high credence services. Journal of Services Marketing, 21(4), 253–262. https://doi.org/10.1108/08876040710758559
Elango, D., & Thansupatpu, V. (2020). The Factors Affecting Local Brand Perfume Packaging on Consumers Purchase Decision in Bangkok. Journal of Management, Economics, and Industrial Organization, 4(2), 59–76. https://doi.org/10.31039/jomeino.2020.4.2.4
Ellitan, L. (2022). Increasing Repurchase Intention Through Experiental Marketing And Customer Satisfaction. International Journal of Research, 9(2), 15–21.
Eze, N. U., Obichukwu, P. U., & Kesharwani, S. (2021). Perceived Usefulness, Perceived Ease of Use in ICT Support and Use for Teachers. IETE Journal of Education, 62(1), 12–20. https://doi.org/10.1080/09747338.2021.1908177
Fortes, N., & Rita, P. (2017). Privacy concerns and online purchasing behaviour: Towards an integrated model. European Research on Management and Business Economics, 22(3), 167–176. https://doi.org/10.1016/j.iedeen.2016.04.002
Gillespie, A. M. (2015). Reliability & maintainability applications in logistics & supply chain. 2015 Annual Reliability and Maintainability Symposium (RAMS), 1–6. https://doi.org/10.1109/RAMS.2015.7105108
Ha, H.-Y., & Janda, S. (2018). The effect of customized information on online purchase intentions. Internet Research, 24(4), 496–519. https://doi.org/10.1108/IntR-06-2013-0107
Halder, S., Attili, V. S. P., & Gupta, V. (2022). Information Privacy Assimilation. International Journal of Digital Strategy, Governance, and Business Transformation, 12(1), 1–17. https://doi.org/10.4018/IJDSGBT.313954
Issarapol, I. (2019). THE FACTORS INFLUENCING PURCHASE INTENTION AND REPURCHASE INTENTION OF THE COSMETIC PRODUCT IN THE ONLINE CHANNEL AND THE OFFLINE CHANNEL IN THAILAND (Mahidol University). Retrieved from https://archive.cm.mahidol.ac.th/bitstream/123456789/3440/1/TP MM.048 2019.pdf
Jadil, Y., Rana, N. P., & Dwivedi, Y. K. (2022). Understanding the drivers of online trust and intention to buy on a website: An emerging market perspective. International Journal of Information Management Data Insights, 2(1), 100065. https://doi.org/10.1016/j.jjimei.2022.100065
Joshi, R., Gupte, R., & Saravanan, P. (2018). A Random Forest Approach for Predicting Online Buying Behavior of Indian Customers. Theoretical Economics Letters, 08(03), 448–475. https://doi.org/10.4236/tel.2018.83032
Kasemsap, K. (2018). Facilitating Customer Relationship Management in Modern Business. In Encyclopedia of Information Science and Technology, Fourth Edition (pp. 1594–1604). https://doi.org/10.4018/978-1-5225-2255-3.ch138
Khan, S. A., Liang, Y., Shahzad, S., Khan, S. A., Liang, Y., & Shahzad, S. (2015). An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China. Journal of Service Science and Management, 8(3), 291–305. https://doi.org/10.4236/JSSM.2015.83032
Kim, D. S., Hong, J. B., Nguyen, T. A., Machida, F., Park, J. S., & Trivedi, K. S. (2016). Availability Modeling and Analysis of a Virtualized System Using Stochastic Reward Nets. 2016 IEEE International Conference on Computer and Information Technology (CIT), 210–218. https://doi.org/10.1109/CIT.2016.97
Koh, E. T., & Owen, W. L. (2020). Descriptive Research and Qualitative Research. In Introduction to Nutrition and Health Research (pp. 219–248). https://doi.org/10.1007/978-1-4615-1401-5_12
Li, Y. (2016). Empirical Study of Influential Factors of Online Customers’ Repurchase Intention. IBusiness, 08(03), 48–60. https:// doi.org/10.4236/ib.2016.83006
Lukito, S., & Ikhsan, R. B. (2020). Repurchase intention in e-commerce merchants: Practical evidence from college students. Management Science Letters, 3089–3096. https://doi.org/10.5267/j.msl.2020.5.014
Muhthar, N., Jaafar, H. S., & Nasir, S. (2022). Factors Influencing E-Retailer Choice of Courier Service Provider: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences, 12(11). https://doi.org/10.6007/IJARBSS/v12-i11/15236
Nugroho, M. B. (2018). Customers’ Perception on the Trustworthiness of Electronic Commerce: A Qualitative Study. Journal of Chemical Information and Modeling, 53(9), 1689–1699.
O. Pappas, I., G. Pateli, A., N. Giannakos, M., & Chrissikopoulos, V. (2018). Moderating effects of online shopping experience on customer satisfaction and repurchase intentions. International Journal of Retail & Distribution Management, 42(3), 187–204. https://doi.org/10.1108/IJRDM-03-2012-0034
OECD. (2020). E-commerce in the time of COVID-19. Retrieved from Organisation for Economic Co-operation and Development website: https://www.oecd.org/coronavirus/policy-responses/e-commerce-in-the-time-of-covid-19-3a2b78e8/
Oly Ndubisi, N. (2017). Relationship marketing and customer loyalty. Marketing Intelligence & Planning, 25(1), 98–106. https:// doi.org/10.1108/02634500710722425
Pan, H., & Ha, H.-Y. (2022). An Empirical Test of Educational Donors’ Satisfaction Levels in Donating for Education before and after the COVID-19 Era. Sustainability, 14(19), 1–28. https://doi.org/10.3390/su141912874
Park, D.-H., & Lee, J. (2018). eWOM overload and its effect on consumer behavioral intention depending on consumer involvement. Electronic Commerce Research and Applications, 7(4), 386–398. https://doi.org/10.1016/j.elerap.2007.11.004
Rigo, L., Basso, K., Pauli, J., & Portilio, M. (2022). Affect and cognition as antecedents of patients’ trust in the dentist. Brazilian Journal of Oral Sciences, 21, e227228. https://doi.org/10.20396/bjos.v21i00.8667228
Sekhon, H., Ennew, C., Kharouf, H., & Devlin, J. (2018). Trustworthiness and trust: influences and implications. Journal of Marketing Management, 30(3–4), 409–430. https://doi.org/10.1080/0267257X.2013.842609
Sohrabi Safa, N., Von Solms, R., & Furnell, S. (2016). Information security policy compliance model in organizations. Computers & Security, 56, 70–82. https://doi.org/10.1016/j.cose.2015.10.006
Sudjana, A. R. L., & *Sfenrianto. (2020). A Model of Factors Influencing E-learning Usability in Toastmasters International. International Journal of Recent Technology and Engineering (IJRTE), 8(6), 327–332. https://doi.org/10.35940/ijrte. F7170.038620
TAHAR, A., RIYADH, H. A., SOFYANI, H., & PURNOMO, W. E. (2020). Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness. The Journal of Asian Finance, Economics and Business, 7(9), 537–547. https://doi.org/10.13106/jafeb.2020.vol7.no9.537
Tho, N. X., Lai, M.-T., & Yan, H. (2017). The Effect of Perceived Risk on Repurchase Intention and Word – of – Mouth in the Mobile Telecommunication Market: A Case Study from Vietnam. International Business Research, 10(3), 8. https://doi.org/10.5539/ibr.v10n3p8
Trivedi, D., & Bhatt, A. (2019). ASSESSMENT OF E-SERVICE QUALITY IN ACADEMIC LIBRARIES: MODELS & INNOVATIVE PRACTICE. The Role of Library & Information Services in the New Millennium. Retrieved from www.digiqual.org/about
Vasic, N., Kilibarda, M., & Kaurin, T. (2019). The Influence of Online Shopping Determinants on Customer Satisfaction in the Serbian Market. Journal of Theoretical and Applied Electronic Commerce Research, 14(2), 0–0. https://doi.org/10.4067/s0718-18762019000200107
WHO. (2022). WHO Coronavirus (COVID-19) Dashboard | WHO Coronavirus (COVID-19) Dashboard With Vaccination Data. Retrieved November 28, 2022, from World Health Organization website: https://covid19.who.int/
Yang, H.-T., & Yen, G.-F. (2018). Impact of Consumers’ Self-Construal, Empathy, and Moral Identity on Purchase Intention toward Cause-Related Marketing Goods: A Perspective of the Moderated Mediation Model. Psychology, 09(02), 260–279. https://doi.org/10.4236/psych.2018.92017
Yu, Z., & Cai, K. (2022). Perceived Risks toward In-Vehicle Infotainment Data Services on Intelligent Connected Vehicles. Systems, 10(5), 162. https://doi.org/10.3390/systems10050162
Zhang, Y., Fang, Y., Wei, K.-K., Ramsey, E., McCole, P., & Chen, H. (2011). Repurchase intention in B2C e-commerce—A relationship quality perspective. Information & Management, 48(6), 192–200. https://doi.org/10.1016/j.im.2011.05.003
Downloads
Submitted
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Dinesh Elango, Simon Nnaemeka Ajah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Journal Author(s) Rights
For IRJBS to publish and disseminate research articles, we need publishing rights (transferred from the author(s) to the publisher). This is determined by a publishing agreement between the Author(s) and IRJBS. This agreement deals with the transfer or license of the copyright of publishing to IRJBS, while Authors still retain significant rights to use and share their own published articles. IRJBS supports the need for authors to share, disseminate and maximize the impact of their research and these rights, in any databases.
As a journal Author, you have rights to many uses of your article, including use by your employing institute or company. These Author rights can be exercised without the need to obtain specific permission. Authors publishing in IRJBS journals have comprehensive rights to use their works for teaching and scholarly purposes without needing to seek permission, including:
- use for classroom teaching by Author or Author's institution and presentation at a meeting or conference and distributing copies to attendees;
- use for internal training by the author's company;
- distribution to colleagues for their research use;
- use in a subsequent compilation of the author's works;
- inclusion in a thesis or dissertation;
- reuse of portions or extracts from the article in other works (with full acknowledgment of the final article);
- preparation of derivative works (other than commercial purposes) (with full acknowledgment of the final article);
- voluntary posting on open websites operated by the author or the author’s institution for scholarly purposes,
(But it should follow the open access license of Creative Common CC-by-SA License).
Authors/Readers/Third Parties can copy and redistribute the material in any medium or format, as well as remix, transform, and build upon the material for any purpose, even commercially. Still, they must give appropriate credit (the name of the creator and attribution parties (authors' detail information), a copyright notice, an open access license notice, a disclaimer notice, and a link to the material), provide a link to the license, and indicate if changes were made (Publisher indicates the modification of the material (if any) and retain an indication of previous modifications.
Authors/Readers/Third Parties can read, print and download, redistribute or republish the article (e.g. display in a repository), translate the article, download for text and data mining purposes, reuse portions or extracts from the article in other works, sell or re-use for commercial purposes, remix, transform, or build upon the material, they must distribute their contributions under the same license as the original Creative Commons Attribution-ShareAlike (CC BY-SA).
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.